How To Recognize A Leak

Signs of a Gas or Product Release

Sight
  • A pool of liquid on the ground near a pipeline.
  • A rainbow sheen on water.
  • Dead or discolored vegetation amid healthy plants.
  • Water bubbling or being blown into the air.
  • A low-lying, dense white cloud or fog originating near the pipeline location.
  • Frozen ground near the pipeline.
  • Fire or explosion near the pipeline.
Sound
  • An unusual hissing or roaring sound coming from the vicinity of the pipeline or connecting facility.
Smell
  • Any strange or unusual odor in the area of the pipeline.
  • Some Enterprise Products pipelines transport natural gas, which is odorless in its natural state and have mercaptan added to odorize the product. Mercaptan is a chemical odorant that aides in leak detection and has a rotten egg smell.

What To Do If A Leak Occurs

Your first concern should be for your safety and the safety of those around you.

  • Leave the suspected incident area immediately, walking upwind (and uphill if possible) and stay out of low lying areas.
  • Abandon any equipment being used in or near the area.
  • Notify Enterprise Products at 888-883-6308 from a safe location so the leak can be verified and necessary corrective measures taken.
  • Notify your local fire, police or sheriff’s department or the state police by calling 911. Advise them of the location and nature of the emergency.
  • Advise others not to enter the area (as well as yourself) prior to the arrival of law enforcement officials.
  • Do not drive into an area in which you encounter a leak or vapor cloud.
  • Do not ignite a match, start or stop an engine or automobile, use a telephone or switch on/off an electric light or appliance.
  • Do not attempt to extinguish any fire.
  • Do not attempt to operate any pipeline valves yourself.
  • Do not use cell phones or any other electronic devices near the suspected emergency area.